Replacements or faulty items

At KOBLE we take every measure to ensure your product is manufactured to an above average standard.

In the rare occasions where this has not been the case we would like to hear from you. To do this we need you to follow some simple steps to allow us to find the best solution to resolving enquiry.

Please fill in the details requested, making sure you include your unique order reference code and tell us the nature of your faulty or damaged product. Press the submit button and we will send you an email outlining the next steps. Please allow up to 2 business days for a member of our team to respond.

Before contacting, please ensure your product is within the 1-year warranty period from when you purchased your item.

If your product needs to be replaced, we will need to arrange collection of the faulty item for our technical team to inspect upon arrival at our head office. This is to ensure we can monitor returns rates and establish the best solutions to avoid any future occurrences of this nature.